Innovation: Your Business Isn’t Going Anywhere Without It

Innovation: Your Business Isn’t Going Anywhere Without It

Innovation. What does it mean to you? Is it something you embrace? Or is it an idea you find daunting and shy away from? If you find yourself in the latter category, it’s time to reassess your relationship with innovation because it’s imperative if you want your business to stay relevant in an ever-changing world.

As we continue to navigate through a global pandemic, specific recommendations on how organizations and individuals can be more innovative have surfaced from various sources. I argue, however, that we need a more flexible approach to innovation.

What if we don't change at all... and something just magical happens?

Now, in order to enhance innovation, we must first understand it and consider what our goals are in trying to do it. For example: There is a big difference between writing a new song and developing a vaccine for the Coronavirus.

Some questions to consider:

  • Are you tweaking a problem, examining alternatives, or creating an entirely new solution?
  • Does the problem involve diverse expertise, extensive analysis, and extensive outside resources?
  • What resources, constraints, risk, and requirements will affect innovation?

Let’s expand on a few of these issues:

Are you solving problems or developing new concepts?

Much of corporate innovation revolves around finding better or new solutions to existing problems. For instance, for many years, car companies focused on developing better combustible engines, retailers focused on developing better shopping experiences, and IBM focused on building bigger and better computers. In contrast, other companies focused on developing entirely new solutions, which gave us the electric car, E-commerce, and the cloud.

Decisions regarding these issues involve a number of considerations. Do you give research groups complete freedom or do you require specific goals and financial objectives? How much risk and error do you encourage and allow? In general, venture capital firms allow more risk and pursue a home run while corporations tend to stick with more planned efforts.

While new markets and technologies are exciting, minor innovations can also be very productive. Logistics involving areas like inventory management, customer service, and sourcing can have dramatic impacts on cost, sales, and profits. In particular, Amazon has become extremely good at what they do: Prime, their own truck fleet, and automated safe warehouses have dramatically stimulated their performance.

Simple measurement and focus can dramatically improve results. Reviewing sales by product, P&L, and the 80-20 rule can inspire effective new practices. I have a client who switched 70% of her business from retail to E-commerce and has grown 40%. The process also requires new strategies on pricing, inventory management, and marketing. One huge advantage was that she was able to introduce new products on the Internet almost immediately rather than waiting 6-12 months for the retailers to make and execute decisions. In this instance, a problem was solved using existing concepts, but it was innovative for her specific company.

How are your decisions affected by analytics and intuition?

Decision-making used to be a simple choice between things like experience and intuition. However, Artificial Intelligence and other tools have added a new dimension to reduce the uncertainty of decisions. There are even major breakthroughs in medicine regarding the diagnoses and treatment of disease using improved statistics and analysis. The development of the Coronavirus vaccine has also been greatly accelerated by new technologies and processes.

Tools and presentations are also dramatically changing. For example, a colleague of mine objected to my website because it was too dependent on PowerPoint and Excel. While these are great tools and are the most used for analytical and presentation methodologies, they do have many limitations. The information can be old, longitudinal analytics is frequently lacking, they are not interactive, and they may not be visual enough. The lesson being: we must continue to challenge our ways of doing things…

When you two have finished arguing your opinions, I actually have data!

Analytics as a new dimension requires consideration of new parameters. The most important is replacing hierarchal structures with collaboration, analysis, and facts. Many organizational structures are based on hierarchy and this simply needs to be replaced by a search for excellence and consideration of alternatives. Additionally, as we deal with more complex goals and analysis, we must remember that intuition is still important. In particular, the more creativity and uncertainty there is in a situation, the more intuition is required.

Some of this dilemma is created by the differences between “left-brain” and “right-brain” thinkers. Left-brained people are said to be more analytical, logical, detail and fact orientated, numerical, and more likely to think in words. Right-brained people are said to be more creative, free-thinking, intuitive, able to see the big picture, and can visualize more. So, whichever you are, perhaps try asking someone who thinks differently than you how they would handle something you’re working on—you might realize they have an entirely different approach that may or may not be better than your own.

The most important aspect of this discussion is to understand the use of analytics versus intuition in your decision-making process. We love to hang on to our hunches, beliefs, experience, and hierarchy. We even twist facts and ignore reality to provide continuing support for an argument. But, we need to invest time and money to analyze, filter, and review ideas. New analytical tools can enhance our flexibility, testing, ability to adapt, and the evaluation of alternatives.

Are you focusing on excellence and collaboration?

Innovation requires collaboration. It thrives with participation, diversity, new rules, and (to some extent) chaos. It also rejects bureaucracy, authority, hierarchy, and closed decision-making processes. 

A major component of collaboration is excellence. Large organizations say they want excellence, entrepreneurship, innovation, risk takers, etc. However, they often fail to revise practices that encourage mediocrity (i.e. hierarchal structures and non-diverse cultures). Testing and failure (both critical parts of innovation) are punished more than rewarded. Even sound risk taking is reduced because of the fear of repercussions within the organization. In short, organizations frequently ignore the advice: “you can’t score if you don’t take a shot.”

This really is an innovative approach, but I'm afraid we can't consider it.  It's never been done before.

It’s also important to note that exceptional people are often eccentric and can be challenging to manage. You may find that these employees like to work odd hours, need specific environmental stimuli for inspiration, and, generally, refuse to do things in a traditional way, which can often be disruptive to an organization’s flow. The upside, of course, is that they’re producing remarkable work.

Does your company culture encourage innovation?   

While we tend to focus on innovative methods and technologies, we sometimes forget that culture can dramatically affect innovation. For example: California has about 15,000 patent applications a year compared to less than 200 in eleven other states. There are simply more resources and a more comfortable culture in California, which spurs innovation. Some organizations encourage testing, failure, and research while others believe in the “we have always done it this way” approach (which never stands up to the test of time). You need a forward-looking company environment for innovation. For example, market research should be a tool rather than an absolute. As Steve Jobs said:

"Some people say, 'Give the customers what they want.'  But, that's not my approach.  Our job is to figure out what they're going to want before they do.  I think Henry Ford once said, 'If I'd asked customers what they wanted, they would've said 'A faster horse!''  People don't know what they want until you show it to them.  That's why I never rely on market research.  Our task is to read things that are not yet on the page."  - Steve Jobs

Are we having fun yet?

In order to balance innovation, you must enjoy what you’re doing. You started your business because you had passion—Don’t lose that! If you’re truly happy doing what you’re doing, your customers will want to buy into that. They will feed off of your excitement!

You have to be willing to change with the times. And you have to give emerging business trends more than just a passing thought or you may miss out on big opportunities. Consider multiple and dynamic alternatives, goals, and methods. Innovation is the key to growth, profit, and sustainability. And the great thing is: there’s no one way to do it. Be innovative about innovation—the possiblities are endless!

Dr. Bert Shlensky, president of Startup Connection (www.startupconection.net) is a graduate of Sloan School of Management at M.I.T. He served as the president of WestPoint Pepperell’s apparel fabrics business as well as the President & CEO of Sure Fit Products. Having provided counseling to over 2,000 clients, he now focuses on working with select startups and small businesses.

Contact: 914-632-6977 or  BShlensky@startupconnection.net

Want Better Results? Prioritize and Simplify

The pandemic has caused some chaos, to say the least. The uncertainty and severity of the situation has caused most of us to shift focus, reconsider our efforts and priorities, and question risk. As a result, it’s critical to reexamine how to maximize opportunities, results, and challenges. While there’s still plenty of unpredictability, there are several clear rules to follow that will help you prioritize and improve results.  

When you prioritize, all the important stuff gets done.
  • I believe the 80-20 rule (which states 80% of results are from 20% of sales) is one of the most useful guidelines. Reassess and renew efforts on programs that have the most potential. But, it is equally important to eliminate unproductive efforts.
  • Bigger is getting more important: For example, between 40-50% of online consumer sales are on Amazon. You can’t ignore that impact and its affect on results.
  • Prioritize innovation. Culture, execution, measurement, marketing, and operations are critical elements that support success from innovation.
  • Learn to prioritize more effectively. Focus on what you’re good at and pay less attention to your weaknesses. For example, I have a client who has the best product in the industry, but charges a little more money. She has achieved success by moderating some prices, but mostly by developing messaging that explains her quality difference.
  • Limit objectives to a handful. Limiting strategic priorities allows you to focus on what matters most. It can also serve as a way to drive a decision when faced with difficult trade-offs, which can also increase results. We are frequently encouraged to develop multiple alternatives; yet, spending time on weak alternatives can be extremely wasteful.
  • Make the hard decisions. We need to be flexible in order to evaluate alternatives and respond to change, but we also need to make firm choices to manage challenges and trade-offs.
  • Address critical vulnerabilities. We tend to focus on strengths and opportunities and ignore challenges, but this can lead to neglecting a vital aspect of a plan. For example, logistics, customer service, and safety are frequently overlooked, but they can provide important differentiation that will make your business stand out.
  • Provide specific action plans. They should be concrete enough that participants throughout the organization can understand what to focus on and what to avoid.
  • Eliminate costly and unproductive activities. This is key. Consider cell phones, email, social media, and the Internet: Most of it is time-consuming junk that can be eliminated or reduced (or, at least, not viewed every minute of the day). Develop a master list of activities and then categorize them into areas like: urgent, maintenance versus development, cost, risk, results, probability of success etc. This will help you see which activities need more focus and which need less as you prioritize.
  • Consider culture. It’s a critical component of establishing priorities. Sometimes, “now is not the time” is an appropriate response. Other times, opportunities for change are required and you need to be as prepared as possible. For example: Issues like safety, stress, and uncertainty have become critical elements and adapting to the pandemic is unavoidable.

Opportunities to expand your market will arise—so keep the 80-20 rule in mind as things change. Some efforts could be declining while new critical opportunities may be emerging. These instances are worth serious consideration—especially when the investment is minor. You may open up a door to a broader 20 percent.

Action expresses priorities - Mohandas Gandhi.  Remember to priortize.

So remember: prioritization can produce dramatic results. Spend more time analyzing your priorities and watch how that affects your results.

Dr. Bert Shlensky, president of Startup Connection (www.startupconection.net) has an MBA and PhD from the Sloan School of Management at M.I.T. He served as the president of WestPoint Pepperell’s apparel fabrics business, and President and CEO of Sure Fit Products. Having provided counseling to over 2,000 clients, he now focuses on working with select start-up and small businesses.

BACK TO BASICS:  The Essential Groundwork for Entrepreneurs

BACK TO BASICS: The Essential Groundwork for Entrepreneurs

A compelling book title is fantastic and it may even entice people to pick up your novel, but if the content is sh*t, then what’s the point? You’ll quickly be found out and considered a phony. The same goes for any endeavor: a great idea is swell, but without substance to back it up, it’s just another half-baked plan and soon-to-be failure. In my experience, entrepreneurs are superb at expressing their ideas, passion, and excitement. However, their biggest misstep is neglecting the basics, which make a business successful. A great business idea is swell, but you need to lay the essential groundwork. A common “oops” moment is when an entrepreneur has failed to develop any estimates or parameters to understand their potential sales and profits.

While these obvious mistakes are unsettling, I find that many entrepreneurs are shortsighted when it comes to many basic business requirements. They skip vital steps (perhaps without even realizing they’re doing it), which can really leave holes in a business plan or proposal. You need to lay the essential groundwork.

e trouble creating anything of value.  Lay the essential groundwork.

The following is a list of basic considerations for small business managers. These topics are the essential groundwork of any successful business:

  1. Set personal goals. What are your goals and priorities? And which of those need the most improvement? Remember the saying, “If you don’t know where you are going, any road will get you there.” You need to have a vision and some direction. And, in the middle of a pandemic, simply pausing or surviving might be the best goal.
  2. Don’t be afraid of risk. There are numerous opportunities to take more risk. A great starting place is: Do something instead of nothing. Explore new options, get rid of failing efforts, and try utilizing outside ideas (whether it’s a think tank or hiring new employees with specialized skill sets).
  3. Continue learning. Education is a key element to growing and staying relevant.Utilize books, the Internet, and external resources to make better choices. Pay attention to data, but don’t forget to trust intuition as well. You can also look to other businesses’ failures and successes to better understand your industry and market trends. 
  4. Embrace Change. Don’t just talk about change. Take action! Responding to disruptive change requires finding a way to incorporate data, analysis, and pre-existing models while also embracing out-of-the-box thinking and flexibility.
  5. Don’t neglect key elements of success. Operations, customer service, and logistics are just as important as traditional functions.They present huge opportunities for a business to become more efficient and differentiate itself. (Like selling on Amazon or bundling products.)
  6. Understand diversity. Demographics are affected by age, location, socioeconomic status, race, gender, etc. Current events have certainly affected trends relating to racial and female groups. Staying up-to-date on your target consumer and their habits will help inform your decisions. Do you know who your customers are and what demographics they belong to?
  7. Measure and assess. Remember the 80-20 rule, which states that 80% of your sales will come from 20% of your products and/or customers. Are you measuring your sales, key items, and customers?
  8. Know your parameters. As the saying goes, “A chain is only as strong as its weakest link.” Make sure to figure out where your weak links are as well as your strengths.
  9. Relax. You can’t do everything in one day. Pace yourself and remember that there will always be uncertainty and change. Stay focused and take it one day at a time.
  10. Always be willing to improve. What are your biggest challenges? Where are you overlooking potential opportunities? In what areas could you do better? Don’t be afraid to ask yourself, “How am I doing?” And then answer honestly.
Change is inevitable.  Growth is optional.

People often hear “back to basics” and think, “That doesn’t apply to me. I’ve been doing this for years!” But, that mentality is detrimental. Performing a check-in is not regression. In fact, successful people frequently use a “back to basics” approach to keep themselves sharp and focused. Lay the essential groundwork. Fundamentals are important; they set us up for greater achievements.

Yoga is a great example: If you haven’t mastered the basic yoga pose, you won’t be moving on to that handstand or anything else more advanced. Yogis often perform check-ins by doing foundational poses to reset and strengthen the core of their practice. This approach is beneficial for everything we do—from relationships to business to athletics. An example would be checking in with a partner and doing the consistent work required to keep the foundation of your relationship strong. Or, it could mean reevaluating your business goals and analyzing your process to ensure you’re staying on track and heading in the direction you’d envisioned. In both cases, however, the benefits of going “back to basics” once in awhile can definitely help keep you focused and headed for success.  

Contact us for a FREE evaluation and get an alternative perspective on your business. We’d love to help you identify ways to adapt to current trends. No one has time for BS—so we’ll cut straight to the point and answer any questions you have. Reach us at:

914-632-6977 or BShlensky@startupconnection.net

Dr. Bert Shlensky, President of StartupConnection.net, has an MBA and PhD from the Sloan School of Management at M.I.T. He served as the President of WestPoint Pepperell’s apparel fabrics business & President and CEO of Sure Fit Products. More than 2,000 clients have benefitted from his business acumen over the course of his long career. He now focuses on working with select startups and small businesses. Please visit our website: https://www.startupconnection.net/ for more information.

New and Disruptive Methods of Resolving Financial Stress

The coronavirus crisis has caused a plethora of financial issues that businesses must now face. All of my clients are dealing with dilemmas concerning customers, credit, future sales, financing, planning cash flow, forecasting, etc. when it comes resolving financial stress.

For the most part, we still live in a world with an old system of small business financing. Most financing (including institutions like banks and the SBA) is based on antiquated businesses, such as manufacturing and retailing, where financing was handled mostly through asset loans, guaranteeing debt via family assets, and personal savings.

However, things are very different today. Most new businesses are service or technology-based, and require much less investment.

Many clients start the financing process by asking the age-old question, “How do I raise money?” That’s an outdated way to start and I believe it’s a mindset that needs to be changed in order to be more successful. For example, traditional style advisors often recommend raising as much money as possible. In contrast, I suggest minimizing to reduce costs and risk, keep equity, and avoid excessive financing charges.

Some of the biggest changes that need to take place involve utilizing alternative techniques to minimize financing needs and marketing opportunities to accelerate growth. I recommend a more comprehensive and flexible approach to the process which focuses on key issues like: How much money do you need? How and when will you pay it back? Why should someone invest or partner with you?

Additionally, we live in an environment with low interest and inflation rates, and lots of capital to invest. The rest of this article will discuss financing suggestions that take into consideration new trends and current events. For example, the government has instituted $2 trillion of relief programs for salary, unemployment, and investment that must be considered.

Operational Financial Resources

The simplest source of funds is to reduce the need for funds through regular business tactics. This can be accomplished with strategies such as outsourcing, contracting services, utilizing sharing resources, and testing. While not all of these strategies may be appropriate for every business, consider the ones that have most potential to save cash:

  • Plan and manage inventory to maximize return: focus on the 80-20% rule that states: 80% of your sales will come from 20% of your products. Additionally, manage inventory and services for seasonal and market changes.
  • Consider direct shipping from your facilities or organizations like Amazon.
  • Minimize investment through strategies like renting or sharing. For example, warehouses, cooking facilities, and manufacturing can all be outsourced. One caution: doing things in your home will frequently result in long-term, operational, and legal issues.
  • If asked, suppliers are often willing to help a business with things like financing, holding inventory, reducing production times, and direct shipping.
  • Use services for internet management, warehousing, and programming.
  • Understand and minimize complexity. For example, there’s a big difference between selling a shoe (with various sizes, colors, widths, and styles) versus selling food products (which have a few ingredients that can made into a number of items.)
  • Analyze why you are really spending and what you will get from it.
  • If the business is profitable and growing, you can frequently finance the growth with working capital from profits. This also means giving up less equity.

Expanding Marketing Efforts

Don’t wait for business to come to you, but consider the rule: you have to spend money to make money. Analytics, internet marketing, and outsourcing programs provide numerous opportunities to grow and make money faster:

  • A website and a simple marketing statement provide basic information for potential customers. These can be inexpensive through programming tools like WordPress.
  • Amazon is the fastest growing retailer in the country and controls about 30-50% of most internet sales. It is easy to set up and relatively inexpensive.
  • Paid search through organizations like Google and Facebook are underestimated. These options can be inexpensive and fast, and the results can be measured.
  • There is nothing as productive as Networking, Networking, Networking!

These tactics must be tested and measured. Kill or modify the ones that fail and expand the ones that succeed.

Non-traditional Sources of Capital

  • Crowdfunding was initially used by “social entrepreneurs” to fund their projects, films, books, and social ventures. It’s becoming more popular as it allows small investors to back your business through organizations like Kickstarter.
  • While credit card interest can accrue (at a high rate) if not paid off right away, some credit cards do offer a 30-day free program, or zero interest (for sometimes up to 18 months) with a new account.
  • Bartering, alliances, and exchanges are viable methods to get both excellent services and save cash.
  • Community based lenders (such as non-profit, independently financed, or private organizations) often make loans to small businesses or entrepreneurs who do not qualify for traditional commercial bank loans.

Traditional Sources of Capital

  • Equity from yourself, friends, and family. This is the amount of money you can put into the business on your own, and you don’t have to pay it back until you see profits. It may include sweat equity or contributed assets. It also provides other investors with more confidence in your commitment.
  • Outside equity has the same properties except it involves giving up at least some of your own equity in the company. It can come from a variety of places such as partners, venture capitalists, private equity dealers, private offerings, and private investors.
  • Traditional banks and loan institutions are focused on reducing risk and making certain they get paid back. These are usually asset-based loans or are combined with equity contributions.
  • Raising capital is a two-way street that requires honesty, understanding, and communication. Understand your needs and the risks involved in order to find the right type of investors.
  • Don’t overestimate your potential or what is needed to meet your goals.
  • Develop plans, measure results, and satisfy investor requirements.

Significant changes are occurring in financing. There will be more risk, more volatility, more uncertainty, and more focus on profit and cash flow. Thankfully, there are numerous tactics to manage these shifts. As these changes progress, consider including more alternative methods—especially cost reduction, analyzing goals and strategies, and focusing on the dynamics of the financing rather than just how much money you can raise.

Dr. Bert Shlensky has an MBA and a PhD from the Sloan School of Management at MIT. He is the President of the New York-based consulting firm The Startup Connection, where he uses his 30 years of high-level business experience to guide his clients toward maximum sales and profit. For a free consultation, please visit www.startupconnections.net.

When is a Camel a Horse Designed by a Committee?

Too many cooks spoil the broth. A child, looked after by seven nannies, is a child with one eye… Phrase it however you want, but when many manage one thing, some things are missed or turn out wrong. The camel analogy specifically criticizes committees and group decision making, implying that incompetence results when too many people are involved on a project. Therefore, the camel’s humps reflect bad planning and inept design when the original concept was a horse. 

These proverbs speak to a number of current issues regarding decision making, innovation, and performance. It’s worth asking: How disciplined, organized, programmed, and/or fact-based should decisions be? Or are we heading in the direction of unstructured, flexible, creative, and innovative planning?

Unfortunately, we tend to rely on preset parameters or stick to old habits rather than pursuing the most effective process. So, let’s explore some topics that can help you decide what the best plan of action might be for any given scenario:

Camel (Committee) Versus (Horse) Individualism

The simple answer is it depends. If you have a thriving company with ample market and internal capabilities, diversifying can be an exciting option. In particular, vertical and horizontal integrations can assist in achieving better use of your resources. Similarly, if you have operations or marketing capabilities, cooperation can be highly productive in better utilizing those resources.

In contrast, the less resources, knowledge, or experience you have with cooperation, the less you should do it. Diversification does not work effectively in business cultures that have no synergy. Similarly, cooperation frequently fails when it is done to solve or cover up weaknesses. The K-Mart and Sears merger is one of the best examples of failed diversification which was executed with poor management and a prayer that two losers would make a winner.

Innovation Versus Discipline

I believe innovation and discipline can coexist.  You simply need to focus on improving autonomy at all levels as you simultaneously increase discipline. For example, Google, among other big corporations, are developing artificial intelligence (AI) programs to write and develop artistic works like music and art. They argue that this technology will greatly enhance an artist’s ability to create. Others disagree, saying that it will just replace artists. My own experience in the knitting industry showed me that automation greatly enhances an artist’s potential and reduces mundane tasks. I believe that similar improvements are evident in areas like digital photography and animation.

George Bernard Shaw said, “The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man.” Similarly, Steve Jobs quipped that if he asked customers what they wanted; it would be obsolete before he got it on the shelves. So, it remains that innovation is a necessity, but if it’s unmonitored, you may end up with that pesky camel…

Focus Versus Diversification

Some businesses try to randomly pursue diverse options by simply throwing s**t at the wall and seeing what sticks. Others complete so much research and planning that, in the process, aspects like goals, probabilities, and outcomes are overshadowed or forgotten. Business owners need to identify priorities and focus. From there, test and adopt or change as opportunities or issues arise. It’s important to remember that many plans are based on wrong assumptions or are poorly executed and, therefore, do not succeed or are unable to adjust to change.

For example, I was working with a client who was trying to execute over 15 different educational programs and was stressed out, over budget, and not managing effectively. We simply cut out the least effective programs which saved money and, as a result, were able to allot additional attention and resources to the more effective ones. Focusing your strategy can be accomplished with a few simple efforts:          

  • Measure, Estimate, Prioritize, and Adapt.
  • Follow the 80-20 rule.
  • Make mistakes and learn from them.
  • Be open to change and feedback.

Experience and Expertise

In his book “Outliers,” Malcolm Gladwell became famous for stating that, “10,000 hours of practice are required to become a world-class expert.” I am not sure it is 10,000 hours, but my experience indicates that experience and expertise are probably the most important factors in achieving success. That doesn’t mean you need expertise in everything, but it does mean you need at least a hook in the field you are pursuing. And if you know you are lacking expertise in a critical area, I suggest hiring someone to help.

For example, right-brain creatives typically don’t like financial analysis so it’s usually a good idea for them to hire an accountant. In the last couple of weeks, I have had clients with seemingly great ideas and passion who overestimated their gross margins by 10-20%. They simply didn’t do the detailed financial work and didn’t understand that those numbers could make a huge difference between profit and loss.

This argument is in no way intended to ignore the importance of passion, commitment, innovation, testing, and even mistake making. I’m just saying that both individuals and organizations need to realistically assess the risk of failure and the reward of success. Expertise and experience are critical for accurately evaluating opportunities and new innovations.

Risk Evaluation

Are all of the features of a decision understood? Do you know the probability of reward, the amount of the reward, and the value of the reward? For example, what are the goals of your efforts? My clients are usually small businesses who need to make a profit and earn a living. Thus, they frequently pursue less risk. 

In contrast, venture capital firms are frequently pursuing growth and worry whether the enterprise will be large enough to generate large returns. Therefore, they expect a certain amount of loss as well as some lost investments in order to generate large growth and profits in other areas.

Analytics Versus Intuition

The increased use of analytics over intuition has been significant in improving the understanding and results of decision-making. This shift was greatly influenced by the growth and confidence in behavioral economics fostered by authors like Daniel Hahnemann, Richard Thaler, and Michael Lewis. While there are no quick and simple resolutions, there are a few simple rules to improve the decision process using both analytics and intuition. 

Analytics is simply the increased use of research, models, probability, risk, numbers, and analysis to improve decision-making. In some cases, it has proved to be a valuable tool to understand and improve decisions or simply validate prior intuition—particularly where there is plenty of stability and historical data. For example, I have helped several of my clients improve their businesses by focus on the 20 percent of customers or products, which we know, statistically, accounts for 80 percent of their sales.

Here are some simple guidelines to help manage decision making dilemmas:

  • Understand goals, tasks, and complexity. For example, the more uncertainty and unclear information, the more you need to rely on intuition.
  • Integrate the proper role of expertise. If you have complex tasks that require diverse resources, incorporate collaboration. If you have standout experts with extensive experience rely on their abilities. For example, I am always fascinated how surgeons and lawyers delegate tasks to paralegals and surgical nurses.  
  • Test, measure, and adapt. Gather information, confirm ideas, adapt and improve winning ideas.
  • Incorporate risk to evaluate the potential and results of success.
  • Don’t be afraid to follow your passion, commitment, and instincts.
  • Take a break. We are frequently too consumed and stressed with our tasks. We don’t take time to incorporate efforts like training, casual lunches, social events, new ideas, reading, and informal meetings into our routines. 

The goal is really to find a balance between group decision making and individual efforts so you don’t wind up with a camel when you wanted a horse. Recognize when analytics, facts, and research can improve your decisions. And don’t be afraid to follow your intuition when traditional answers don’t seem correct. Taking probabilities, risk, and values into consideration, you should be able to find some harmony between the two ends of the spectrum.

Dr. Bert Shlensky, president of www.startupconnection.net, offers experience, skills, and a team devoted to developing and executing winning strategies.  His books for the business entrepreneur: Marketing Plan for Startups and Small Business and Passion and Reality for Small Business Success, are available at www.startupconnection.net.