How Multiple Decision-Making Approaches Can Add to Success

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08/30/2023
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Bert Shlensky

One of the key responsibilities of an entrepreneur is the ability to make great decisions. If you choose the right approach, you’ll likely make faster and more effective decisions. But if you choose the wrong decision-making approaches, you could be courting disaster.

One of the most common decision-making approaches to making business decisions is by using data-driven analytics rather than intuition. However, I believe you’ll make better decisions by balancing these styles rather than by choosing one over the other. Take a look at the video Passion and Reality to get an idea of what I mean.

There are times when using analytics is the right call and times when it isn’t. Using data to make decisions is critically important because it reduces the tendency to make poor decisions; however, there are times when you need to trust your gut instincts.

Dilbert cartoon comparing relying on intuition to guessing.  Careful choosing your decsion-making approaches!

So how exactly do you balance analytics and intuition? If you have the necessary data at your fingertips, then you should analyze that data to identify patterns, obtain actionable insights, and use those insights to make your business decisions. However, you shouldn’t avoid making decisions just because you don’t have all the pertinent data. Rather, this is when you also need to rely on your intuition to get the job done.

The fact is that many of our great innovators were highly intuitive people. In the words of Apple co-founder Steve Jobs, “The people who are crazy enough to think they can change the world are the ones who do.”

A Flexible Business Plan Is Key

It’s important to develop a business plan that specifies your goals and explains how you plan to achieve those goals. This plan should include sections on your products and/or services, marketing strategy and analysis, and budget.

The fact is that the business world is in a constant state of flux and if you can’t change with it, you’ll be left behind. That’s why it’s critical to ensure that you create a business plan that’s flexible—one that will adapt to market changes and advancements in technologies as this will give your organization a competitive edge.

A flexible business plan lets you keep track of your progress and adjust, when necessary, by showing you where you’re going and how you anticipate getting there. And it also helps you remain focused on what’s important, enabling you to achieve your long-term goals.

In addition, if you need to secure funds from lenders, investors, or other sources, a flexible business plan will help you get the capital you need because these sources want to see that you’re able to adapt and pivot as the market changes. If you have a flexible business plan, you can show them that you’re able to handle whatever the future holds.

The Importance of Understanding Risk

Your life as an entrepreneur involves taking risks that can impact you and your business. So, before you decide to launch a new venture, it’s important that you understand the risks as well as the rewards associated with owning a business.

Every business operates in extremely uncertain environments that can produce significant levels of risk but also generate substantial rewards. Taking risks means identifying, evaluating, mitigating, and experimenting with potential strategies and opportunities that could help you build your company.

It’s also important to understand that while you are focusing on profits and cash flow to ensure your company’s viability, venture capital firms, on the other hand, only expect a fraction of their investments to show good returns, and they frequently focus on growth rather than profits.

In general, entrepreneurs can afford more risk. Consequently, it’s important that you consider that the upsides of many risks are much greater than their limited downsides. Additionally, you need to understand the outcomes and accept failure as part of the process.

Overcoming Decision-Making Bias

For your startup business to succeed, you must make fair and accurate decisions in terms of how you treat your workers and how you serve your customers.

The best entrepreneurs are those who can absorb and analyze all the information available to them to make business decisions that are logical and objective. Of course, you’re going to make some mistakes. But most of the mistakes you’ll make stem from inherent biases that distract you and cause you to make poor decisions and exhibit bad judgment.

Not only that but letting personal preferences affect the objective decision-making process, even unconsciously, can severely undermine your authority and image in your own company.

Dilbert cartoon - man telling office joke - "What do you get when you combine cognitive bias with inaccurate information?  Our business strategy!  Hahahaha!"  Boss gives jokster angry look

While experience and expertise can improve results, one of the worst strategies in our changing environment is to stick fast to the “we have always done it this way” mindset.

This mindset simply ignores change, alternatives, and processes and is frequently fueled by those who fear those same things. Sexual harassment, equal wages, and COVID vaccines are some examples where progress has been exceptionally slow because people are not willing to recognize the need for change and accept and implement new ideas.

However, quantitative analysis does not automatically solve bias. On one hand, quantitative measures are objective, measurable, comparable, and easier to document. Still, we must ensure we are using the right measures as well as measure and analyze correctly.

Qualitative data, on the other hand, can measure issues we don’t always consider and allow for intuition. But these processes can be compromised easily or measure wrong factors. In particular, bias occurs much more frequently in qualitative analysis.

Qualitative data can measure issues we don’t always consider and allow for intuition. But they can be easily compromised and measure the wrong factors. In particular, bias occurs much more frequently in qualitative analysis.

Consider Changes in Parameters

You should also give more weight to external parameters than basic plans and strategies when you’re developing programs and making decisions. It’s important that you regularly review and consider changes in parameters, such as population, the economy, political environment, and social values, as many of these variables are changing faster and more often than ever before. So not only do you need to understand parameters, you definitely need to keep up with the latest ones.

You should also consider your target market. Many businesses think everyone needs their products when, in reality, most people don’t need any product. So, if you want to figure out who will buy you goods or services, make decisions based off supported data and hone in on your demographic.

Replace Hierarchy

Most organizations are based on hierarchy but flatter and more collaborative organizations are actually more effective as they encourage more diverse input by enabling employees at all levels to participate and contribute to the objectives of the business. A flatter organization prioritizes collaboration, clear communication, and the free exchange of ideas.

Through collaboration and analysis, businesses can develop more efficient structures that rely on expertise via a variety of resources. And adding new positions and creating functional groups (where individuals or departments are in charge of their own specialties) will encourage more educated decisions and reactive change.

The Bottom Line

Being an entrepreneur should be an exciting and potentially profitable effort. However, it takes time, analysis, capital, and commitment. As an entrepreneur, you need to understand and express your passion. And to succeed, you must use this passion to overcome any obstacles or challenges that might come your way.

However, that doesn’t mean you should ignore reality. Many entrepreneurs overlook key elements in running a successful business, often ignoring details and analysis. It’s no wonder so many startups fail.

If you want to be successful, you must allow your passion to drive you, while letting reality guide you to where you need to be. Using some basic tools, such as planning and operations, the process can become more predictable. And understanding such things as the environment, bias, structure, and demographics, can help you make the best possible decisions for your business.

Dr. Bert Shlensky, President of www.startupconnection.net, offers experience, skills, and a team devoted to developing and executing winning strategies.  Our strategy includes clear steps, and over 150 free articles and templates to facilitate your efforts and guide your process. We’re here to help you get on track and stay there as you move forward. You might start with our quick video here.

We welcome comments, suggestions, and questions. You can write us at: bshlensky@startupconnection.net or call at 914-632-6977

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How Multiple Decision-Making Approaches Can Add to Success
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One of the key responsibilities of an entrepreneur is the ability to make great decisions. If you choose the right approach, you'll likely make faster and more effective decisions. But if you choose the wrong decision-making approaches, you could be courting disaster.
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