What? Sounds like we’re bass ackwards here, but we’re not. In the business lingo of today, we’d call it “after-sales service,” which can include anything from installations to support and even training after the initial purchase. It’s crucial to put that in perspective; because, yes, sometimes depending on the industry, your job isn’t done after the customer […]
Operations Articles & Posts
This section contains some essential operating “How-Tos" for small business owners and Entrepreneurs. The goals are to help focus your business on excellence profitability and efficiency. A critical component of these materials is to demonstrate how factors like logistics, sourcing and staff can improve results After you have reviewed them, you should move on to the OPERATIONS TEMPLATES section located in the Navigation bar beneath OPERATIONS ARTICLES.
We think there are a lot of stigmas out there when doing business. Better yet: stereotypes. And some are more prevalent than others. That, however, doesn’t mean you should neglect those ‘others’ for the ones that seem to make more sense: like the business logo, or product development, or how you market and brand your business. […]
Small business shouldn’t follow a google template. Nor should owners endlessly research alternatives or try executing multiple efforts. Instead, business owners should identify priorities and focus. From there, test and adopt or change as opportunities present themselves. Learning to focus is an imperative skill for any small business person. Most plans have wrong assumptions, are […]
Business success tips usually focus on issues like having a great idea, goals, strategy, financial plans, branding, customer service, measurement, operations, excellent people, etc. What is occasionally left behind are simple tips or rules for executing programs. This article describes both the issues and remedies to improve execution and thus, excellence. “Do what you do […]
Not having a tight grasp on the reality of your business could be the difference between success and failure. This article lays out some key concepts for small businesses to dramatically improve decision making through understanding reality. I continuously run into well intentioned, and even, well informed clients who ignore this simple guidance. This is […]